{“main-title”:{“component”:”hc_title”,”id”:”main-title”,”title”:”OpenText, SMAX \u00e7\u00f6z\u00fcm\u00fc ile TOM\u2019da konumland\u0131”,”subtitle”:”Rigosis dan\u0131\u015fmanl\u0131\u011f\u0131 ile hayata ge\u00e7en OpenText\u2019in SMAX \u00e7\u00f6z\u00fcm\u00fc, TOM\u2019un s\u00fcrd\u00fcr\u00fclebilir b\u00fcy\u00fcmesine ve rekabet g\u00fcc\u00fcn\u00fcn art\u0131r\u0131lmas\u0131na katk\u0131da bulundu.”,”title_content”:{“component”:”hc_title_image”,”id”:”title-image”,”image”:”https:\/\/www.rigosis.com\/wp-content\/uploads\/2022\/05\/rigosis-header-1024×257.jpg|482|1920|100001158″,”full_screen”:false,”full_screen_height”:””,”parallax”:true,”bleed”:”0″,”ken_burn”:”ken-burn”,”overlay”:””,”breadcrumbs”:false,”white”:false}},”section_5ZtkF”:{“component”:”hc_section”,”id”:”section_5ZtkF”,”section_width”:””,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”vertical_row”:””,”box_middle”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”section_content”:[{“component”:”hc_column”,”id”:”column_akfB5″,”column_width”:”col-md-12″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_column”,”id”:”column_e70ZL”,”column_width”:”col-md-12″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_video”,”id”:”1tgif”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”link”:”https:\/\/www.rigosis.com\/wp-content\/uploads\/2024\/09\/WhatsApp-Video-2024-09-12-at-09.48.48.mp4″,”width”:””,”height”:”350″,”autoplay”:true,”loop”:false,”controls”:true,”muted”:false},{“component”:”hc_space”,”id”:”JIwEr”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”m”,”height”:””}]},{“component”:”hc_text_block”,”id”:”ECe83″,”css_classes”:”text-justify “,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”Rigosis dan\u0131\u015fmanl\u0131\u011f\u0131 ile hayata ge\u00e7en OpenText\u2019in SMAX \u00e7\u00f6z\u00fcm\u00fc, TOM\u2019un s\u00fcrd\u00fcr\u00fclebilir b\u00fcy\u00fcmesine ve rekabet g\u00fcc\u00fcn\u00fcn art\u0131r\u0131lmas\u0131na katk\u0131da bulundu.\\n\\n\u0130smini \u2018paran\u0131n teknolojisinden\u2019 alan ve 2021 y\u0131l\u0131nda Turgut Ayd\u0131n Holding \u00e7at\u0131s\u0131 alt\u0131nda kurulan TOM (Technology of Money), 3 y\u0131l i\u00e7inde m\u00fc\u015fteri say\u0131s\u0131 ile Avrupa\u2019da 5\u2019inci s\u0131raya y\u00fckseldi. TOM, geli\u015ftirilen i\u015f modelleri ve \u00fcretilen teknolojisi ile kullan\u0131c\u0131lara yenilik\u00e7i finansal \u00e7\u00f6z\u00fcmler sunuyor. Hedef ise geleneksel bankac\u0131l\u0131k sistemlerine eri\u015fimi olmayan, ihtiya\u00e7lar\u0131n\u0131 yeterince kar\u015f\u0131layamayan ki\u015filer dahil olmak \u00fczere herkese ak\u0131ll\u0131 ve yenilik\u00e7i \u00e7\u00f6z\u00fcmler sunmak. Hadi uygulamas\u0131 bu hedef \u0131\u015f\u0131\u011f\u0131nda geli\u015ftirildi. Bu uygulama ile TOM 9 milyon m\u00fc\u015fteriye 9 ay gibi k\u0131sa bir zamanda ula\u015ft\u0131. TOM, 21 Mart 2024 tarihinde ise T\u00fcrkiye\u2019nin en b\u00fcy\u00fck dijital bankas\u0131 olan TOM \u00fczerinden m\u00fc\u015fteri kabul\u00fcne ba\u015flad\u0131. Gelinen noktada TOM, 300.000\u2019e yak\u0131n bankac\u0131l\u0131k m\u00fc\u015fterisi ile \u00e7al\u0131\u015fmalar\u0131n\u0131 y\u00fcr\u00fct\u00fcyor.\\n\\nDinamizmi y\u00fcksek bir \u015firket olan TOM i\u00e7in i\u00e7 s\u00fcre\u00e7leri \u015feffaf ve takip edilebilir \u015fekilde y\u00f6netmek, kaynaklar\u0131 en verimli \u015fekilde kullanarak m\u00fc\u015fterilere optimum \u00e7\u00f6z\u00fcmler sunmak i\u00e7in servis y\u00f6netimi arac\u0131 ihtiyac\u0131 \u00f6ne \u00e7\u0131kt\u0131. TOM b\u00fcnyesinde y\u00fcr\u00fct\u00fclen \u00e7al\u0131\u015fmalar sonucunda OpenText\u2019in SMAX \u00fcr\u00fcn\u00fc, detayl\u0131 bir PoC s\u00fcrecinden sonra kurumsal beklentileri en do\u011fru \u015fekilde kar\u015f\u0131layan \u00fcr\u00fcn olarak \u00f6ne \u00e7\u0131kt\u0131.\\n\\nEn uygun ITSM \u00e7\u00f6z\u00fcm\u00fc belirlendi\\nYat\u0131r\u0131m karar\u0131 sonras\u0131 y\u00fcr\u00fct\u00fclen ara\u015ft\u0131rmalar ve teknik detaylardaki kriterler paralelinde en uygun ara\u00e7 olarak OpenText\u2019in SMAX \u00fcr\u00fcn\u00fc \u00f6ne \u00e7\u0131kt\u0131. SMAX implementasyonuna 5 Aral\u0131k 2023\u2019te Rigosis firmas\u0131 dan\u0131\u015fmanl\u0131\u011f\u0131 ile ba\u015fland\u0131. Rigosis\u2019in bu konudaki y\u00f6nlendirmeleri \u00f6nemli bir rehber oldu. Bu yat\u0131r\u0131mda TOM b\u00fcnyesinde IT s\u00fcre\u00e7lerini optimize ederek y\u00f6netebilmek, hizmet kalitesini art\u0131r\u0131rken BT hizmetlerinin de organizasyonun genel i\u015f stratejisi ile uyumlu olmas\u0131n\u0131 sa\u011flamak gibi ihtiya\u00e7lar g\u00f6z \u00f6n\u00fcnde bulunduruldu. Rigosis, OpenText arac\u0131l\u0131\u011f\u0131 ile SMAX\u2019in tedari\u011fini sa\u011flad\u0131. Rigosis, \u00e7\u00f6z\u00fcm\u00fcn uygulanmas\u0131, teknik destek ve e\u011fitim s\u00fcrecinde de TOM\u2019a destek oldu. B\u00f6ylece proje s\u00fcreci ba\u015far\u0131yla ve verimli bi\u00e7imde ilerledi. \u00c7al\u0131\u015fma toplam 2,5 ay s\u00fcrd\u00fc. Proje, ba\u015far\u0131l\u0131 bir ge\u00e7i\u015f \u00e7al\u0131\u015fmas\u0131 ile 1 Nisan 2024 tarihi itibariyle tamamland\u0131. SMAX \u00fcr\u00fcn\u00fc TechEase ad\u0131 ve \u201cEasy path to TOM Technology\u201d slogan\u0131 ile IT ve i\u015f birimi kullan\u0131c\u0131lar\u0131n\u0131n kullan\u0131m\u0131na a\u00e7\u0131ld\u0131.\\n\\nOpenText ile Rigosis aras\u0131ndaki ileti\u015fim ve do\u011fru y\u00f6nlendirmeler, TOM yat\u0131r\u0131m\u0131nda hem \u00fcr\u00fcn se\u00e7iminde hem de implementasyon s\u00fcrecinde taraflara zaman kazand\u0131r\u0131rken, t\u00fcm payda\u015flar i\u00e7in g\u00fcvenilirli\u011fi peki\u015ftirdi. Teknoloji ve hizmet y\u00f6netiminde verim artt\u0131 TOM b\u00fcnyesinde yat\u0131r\u0131m\u0131n geri d\u00f6n\u00fc\u015f\u00fc k\u0131sa zamanda kendini g\u00f6sterdi. TOM\u2019da bu ge\u00e7i\u015ften sonra k\u0131sa vadede operasyonel verimlilik ve hizmet kalitesi artt\u0131. Bunun yan\u0131 s\u0131ra s\u00fcre\u00e7lerin \u015feffafl\u0131\u011f\u0131 ve izlenebilirli\u011fi sa\u011fland\u0131. Otomasyon sayesinde operasyonel birimlerde i\u015f y\u00fck\u00fc azald\u0131, kullan\u0131c\u0131 memnuniyeti ise artt\u0131. Uzun vadeli hedefler ise maliyet tasarrufu, stratejik hizmet y\u00f6netimi, uyumluluk ve risk y\u00f6netimi olarak \u00f6ne \u00e7\u0131k\u0131yor. Bu hedefleri, geli\u015fmi\u015f kullan\u0131c\u0131 deneyimi, esneklik, s\u00fcrd\u00fcr\u00fclebilir b\u00fcy\u00fcme ve t\u00fcm bankalar i\u00e7in \u00f6nemli olan denetim s\u00fcre\u00e7leri kapsam\u0131nda raporlanabilirlik ile reg\u00fclasyona uyum izliyor. Rigosis\u2019in sa\u011flad\u0131\u011f\u0131 dan\u0131\u015fmanl\u0131k ve \u00e7\u00f6z\u00fcm tedariki hizmetleri, TOM\u2019da teknoloji ve hizmet y\u00f6netimi s\u00fcre\u00e7lerinde \u00f6nemli ilerlemeler sa\u011flad\u0131.\\n\\nTOM\u2019da Rigosis\u2019in s\u00fcrekli dan\u0131\u015fmanl\u0131k ve teknik deste\u011finin al\u0131nmas\u0131, b\u00f6ylece OpenText \u00e7\u00f6z\u00fcmlerinin etkin kullan\u0131m\u0131n\u0131n ve verimlili\u011fin art\u0131rmas\u0131 hedefleniyor. TOM\u2019da \u00f6ncelik, Rigosis rehberli\u011fi ile sekt\u00f6rdeki en son geli\u015fmeleri ve yenilik\u00e7i \u00e7\u00f6z\u00fcmleri takip etmek, en g\u00fcncel teknolojik \u00e7\u00f6z\u00fcmlere eri\u015fmek. TOM \u00e7al\u0131\u015fanlar\u0131n\u0131n OpenText \u00e7\u00f6z\u00fcmlerini etkin bir \u015fekilde kullanmas\u0131 i\u00e7in onlarla e\u011fitim ve bilgi payla\u015f\u0131m\u0131 da beklentiler aras\u0131nda. \u0130ki \u015firket aras\u0131ndaki i\u015f birli\u011finin kar\u015f\u0131l\u0131kl\u0131 bilgi ve deneyim payla\u015f\u0131m\u0131na dayal\u0131 geli\u015fmesi bekleniyor.\\n\\nRigosis: Deneyimli Kadrosuyla H\u0131zl\u0131 ve Etkili \u00c7\u00f6z\u00fcmler\\n\\n\\nRigosis Genel M\u00fcd\u00fcr\u00fc ve \u00c7\u00f6z\u00fcm Mimar\u0131 Kubilay Konan: Rigosis, deneyimli uzman kadrosu ve farkl\u0131 sekt\u00f6rlerde edindi\u011fi kapsaml\u0131 BT y\u00f6netimi tecr\u00fcbesi ile m\u00fc\u015fterilerine h\u0131zl\u0131, kaliteli ve sekt\u00f6re \u00f6zel \u00e7\u00f6z\u00fcmler sunmaktad\u0131r. Bilgi teknolojileri alan\u0131nda sundu\u011fumuz do\u011fru analizler ve katma de\u011ferli \u00e7\u00f6z\u00fcmler ile uzun soluklu i\u015f ortakl\u0131klar\u0131 kurarak m\u00fc\u015fteri memnuniyetini en \u00fcst seviyede tutmay\u0131 hedefliyoruz.\\n\\nEkonomik krizler, salg\u0131n hastal\u0131klar ve teknolojik geli\u015fmeler gibi bir\u00e7ok fakt\u00f6r, g\u00fcn\u00fcm\u00fczde b\u00fcy\u00fck de\u011fi\u015fimlere yol a\u00e7maktad\u0131r. Biz Rigosis olarak, de\u011fi\u015fime ayak uydurarak asla de\u011fi\u015fmeyecek kurallar\u0131 ana stratejimiz olarak belirledik: M\u00fc\u015fteri deneyimi odakl\u0131 olmak, s\u00fcrd\u00fcr\u00fclebilirlik ve s\u00fcrekli geli\u015fme.\\n\\nGenel \u00e7al\u0131\u015fma prensibimiz, m\u00fc\u015fterilerimizden gelen talepleri bir yaz\u0131l\u0131mc\u0131 bak\u0131\u015f a\u00e7\u0131s\u0131yla de\u011fil, bir konu uzman\u0131 dan\u0131\u015fman bak\u0131\u015f a\u00e7\u0131s\u0131yla de\u011ferlendirmektir. Bu do\u011frultuda, sekt\u00f6rdeki en iyi uygulamalar\u0131 OpenText SMAX \u00fcr\u00fcnleri ile birle\u015ftirerek en optimum \u00e7\u00f6z\u00fcme ula\u015fmaktay\u0131z. OpenText, bir kurumun dijitalle\u015fme s\u00fcrecindeki en k\u00fc\u00e7\u00fck ihtiyac\u0131ndan en b\u00fcy\u00fc\u011f\u00fcne kadar her \u015feyi kar\u015f\u0131layabilen geni\u015f bir \u00fcr\u00fcn yelpazesine sahiptir. OpenText\u2019in T\u00fcrkiye\u2019de yerle\u015fik operasyona sahip olmas\u0131, yetkin i\u015f orta\u011f\u0131 a\u011f\u0131na sahip olmas\u0131, uzun y\u0131llard\u0131r \u00f6nemli referanslarla ba\u015far\u0131l\u0131 projeler ger\u00e7ekle\u015ftirmi\u015f olmas\u0131 ve global \u00f6l\u00e7ekte eri\u015filebilir, kesintisiz ve profesyonel \u00fcretici teknik deste\u011finin bulunmas\u0131 da bizim i\u00e7in olduk\u00e7a \u00f6nemlidir.”},{“component”:”hc_space”,”id”:”NMh7g”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”xs”,”height”:””}]}],”section_settings”:””},”pxLvP”:{“component”:”hc_section”,”id”:”pxLvP”,”section_width”:””,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”vertical_row”:””,”box_middle”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”section_content”:[{“component”:”hc_column”,”id”:”rbMy7″,”column_width”:”col-md-3″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_subtitle”,”id”:”rNjd2″,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”title”:”Referanslar\u0131m\u0131z”,”subtitle”:”Rigosis”,”icon”:””,”style”:”base”,”alignment”:”text-left”,”scroll_top”:true}]},{“component”:”hc_column”,”id”:”ODWHV”,”column_width”:”col-md-9″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_image_slider”,”id”:”UkGo1″,”css_classes”:”text-center 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“,”custom_css_classes”:””,”custom_css_styles”:””,”text”:”Profesyonel deste\u011fe mi ihtiyac\u0131n\u0131z var?”,”tag”:”h2″},{“component”:”hc_text_block”,”id”:”8Yvzt”,”css_classes”:”white text-left text-m “,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”Elinizdeki kaynaklar\u0131 en verimli \u015fekilde kullanman\u0131z i\u00e7in \u00e7al\u0131\u015f\u0131yoruz. 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