{“main-title”:{“component”:”hc_title”,”id”:”main-title”,”title”:”Borusan, Rigosis ve OpenText ba\u015far\u0131 hikayesi”,”subtitle”:”Rigosis dan\u0131\u015fmanl\u0131\u011f\u0131 ile hayata ge\u00e7en OpenText\u2019in SMAX \u00e7\u00f6z\u00fcm\u00fc, Borusan Holding’in s\u00fcrd\u00fcr\u00fclebilir b\u00fcy\u00fcmesine ve rekabet g\u00fcc\u00fcn\u00fcn art\u0131r\u0131lmas\u0131na katk\u0131da bulundu.”,”title_content”:{“component”:”hc_title_image”,”id”:”title-image”,”image”:”https:\/\/www.rigosis.com\/wp-content\/uploads\/2022\/05\/rigosis-header-1024×257.jpg|482|1920|100001158″,”full_screen”:false,”full_screen_height”:””,”parallax”:true,”bleed”:”0″,”ken_burn”:”ken-burn”,”overlay”:””,”breadcrumbs”:false,”white”:false}},”section_5ZtkF”:{“component”:”hc_section”,”id”:”section_5ZtkF”,”section_width”:””,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”vertical_row”:””,”box_middle”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”section_content”:[{“component”:”hc_column”,”id”:”column_akfB5″,”column_width”:”col-md-12″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_column”,”id”:”column_e70ZL”,”column_width”:”col-md-12″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_space”,”id”:”JIwEr”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”m”,”height”:””},{“component”:”hc_column”,”id”:”column_bY0f3″,”column_width”:”col-md-6″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_image”,”id”:”MFbE3″,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”image”:”https:\/\/www.rigosis.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-05-at-16.59.32-1024×663.png|692|1068|100007440″,”alt”:””,”thumb_size”:”large”}]},{“component”:”hc_column”,”id”:”column_AuGf3″,”column_width”:”col-md-6″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_title_tag”,”id”:”PzMhZ”,”css_classes”:”text-bold “,”custom_css_classes”:””,”custom_css_styles”:”color:rgb(57, 181, 74);”,”text”:”S\u00fcre\u00e7 y\u00f6netimi odakl\u0131 ad\u0131mlar daha da geli\u015fecek”,”tag”:”h2″},{“component”:”hc_space”,”id”:”f1VVN”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”m”,”height”:””},{“component”:”hc_text_block”,”id”:”UBSPg”,”css_classes”:”text-l font-2 “,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”Borusan Holding\u2019de Rigosis rehberli\u011finde hayata ge\u00e7irilen OpenText SMAX yat\u0131r\u0131m\u0131, ilk etapta kapsaml\u0131 \u0130K ve IT s\u00fcre\u00e7lerini tek platformday\u00f6netebilme esnekli\u011fini sunuyor. Hedef ise bu verimli i\u015fbirli\u011fini farkl\u0131 s\u00fcre\u00e7leri dahil ederek daha da geli\u015ftirmek.”}]},{“component”:”hc_space”,”id”:”6dV0q”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”l”,”height”:””},{“component”:”hc_column”,”id”:”column_ufgMK”,”column_width”:”col-md-6″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_text_block”,”id”:”XMwRY”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”Kurumsal dijitalle\u015fme, sadece bir trend de\u011fil, g\u00fcn\u00fcm\u00fcz i\u015f d\u00fcnyas\u0131nda hayati bir gereklilik ve Rigosis de dijital d\u00f6n\u00fc\u015f\u00fcm\u00fc i\u015f s\u00fcre\u00e7lerinin her a\u015famas\u0131na entegre ederek, \u015firketlerin daha verimli ve \u00e7evik hale gelmelerine yard\u0131mc\u0131 oluyor. Bu noktada Borusan Holding Projesi \u00f6nemli ve ba\u015far\u0131l\u0131 bir \u00f6rnek. Proje kapsam\u0131nda Rigosis ve OpenText\u2019in sekt\u00f6rel \u00e7\u00f6z\u00fcmlerinin ki\u015fiselle\u015ftirilmesi ve uygulamaya konulmas\u0131 ad\u0131na bir ba\u015far\u0131 hikayesine imza at\u0131ld\u0131. OpenText SMAX (Service Management Automation X), Borusan Holding\u2019e \u0130K ve IT s\u00fcre\u00e7lerini tek platformda y\u00f6netebilme esnekli\u011fini sunmas\u0131n\u0131n yan\u0131nda holdingin \u00e7ok geni\u015f kullan\u0131c\u0131 grubuna hitap eden ihtiya\u00e7lar\u0131n\u0131 da kar\u015f\u0131lad\u0131. Borusan\u2019\u0131n ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamak ad\u0131na, yaln\u0131zca teknoloji de\u011fil, stratejik dan\u0131\u015fmanl\u0131k ve proje y\u00f6netimi deste\u011fi de sa\u011fland\u0131. Yat\u0131r\u0131m hakk\u0131nda Borusan Holding IT Unit Manager \/ Solution Manager \u00d6zlem \u00d6zver \u015fu bilgileri payla\u015ft\u0131: \u201cT\u00fcm Borusan Grubu\u2019na hizmet veren Grup IK ekibine iletilen talepler ve Holding IT ekibinin y\u00f6netiminde bulundu\u011fu altyap\u0131, uygulama sorun ve talepleri i\u00e7in kullanmak ad\u0131na SMAX \u00fcr\u00fcn\u00fcn\u00fc se\u00e7tik. Yakla\u015f\u0131k 14 bin kullan\u0131c\u0131 ve 41 grup \u015firketine hizmet vermekteyiz. 24 May\u0131s 2024 tarihinde kick-off toplant\u0131s\u0131 yaparak projemizi ve ihtiya\u00e7lar\u0131m\u0131z\u0131 g\u00f6r\u00fc\u015fmeye ba\u015flad\u0131k. 30 Haziran 2024 tarihinde ise projeyi canl\u0131ya ald\u0131k. 1 haftal\u0131k bayram tatiline ra\u011fmen 1 aydan daha k\u0131sa s\u00fcrede projemizi canl\u0131ya almay\u0131\\nba\u015fard\u0131k.\u201d”},{“component”:”hc_space”,”id”:”4EFNi”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”xs”,”height”:””},{“component”:”hc_title_tag”,”id”:”acKDv”,”css_classes”:”text-bold “,”custom_css_classes”:””,”custom_css_styles”:”color:rgb(57, 181, 74);”,”text”:”Deste\u011fin temeli SMAX “,”tag”:”h3″},{“component”:”hc_space”,”id”:”05HHZ”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”xs”,”height”:””},{“component”:”hc_text_block”,”id”:”DuJnm”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”Rigosis ve OpenText ekiplerinin \u00fcr\u00fcn\u00fcn \u00f6zelliklerine hakim oldu\u011funa ve m\u00fc\u015fteriyi ger\u00e7ekten do\u011fru y\u00f6nlendirdi\u011fine i\u015fareteden \u00d6zlem \u00d6zver\u2019e g\u00f6re, Rigosis ekibi bir dan\u0131\u015fman firmadan \u00e7ok kendi in-house ekipleri gibi destek sa\u011flarken, OpenText ekibide sorunlar\u0131n \u00e7\u00f6z\u00fcm\u00fc ve taleplerin h\u0131zland\u0131r\u0131lmas\u0131 noktas\u0131nda fayda sa\u011fl\u0131yor. Grubun eski servis y\u00f6netimi \u00fcr\u00fcn\u00fcn\u00fcn art\u0131k T\u00fcrkiye\u2019de bir ekibi olmamas\u0131 y\u00fcz\u00fcnden muhatap bulamad\u0131klar\u0131, bu y\u00fczden olduk\u00e7a zor anlar ya\u015fad\u0131klar\u0131 ger\u00e7e\u011fine i\u015faret eden \u00d6zlem \u00d6zver, detaylar\u0131 \u015f\u00f6yle anlatt\u0131: \u201cOlduk\u00e7a yayg\u0131n olarak kullan\u0131lan bir servis y\u00f6netimi uygulamas\u0131 bir anda T\u00fcrkiye\u2019den \u00e7ekildi\u011fini a\u00e7\u0131klad\u0131 ve 6 aydan k\u0131sa s\u00fcrede bizim yeni bir \u00fcr\u00fcn bulup kullanmaya ba\u015flamam\u0131z gerekiyordu. B\u00f6ylece \u0130K ve IT taleplerini y\u00f6netece\u011fimiz, birden fazla kullan\u0131c\u0131 grubu, atama grubu ve onay ak\u0131\u015f\u0131 olan, raporlama deste\u011fi de sa\u011flayan bir \u00fcr\u00fcn aray\u0131\u015f\u0131na ba\u015flad\u0131k. Rigosis bize SMAX \u00fcr\u00fcn\u00fcn\u00fcn implementasyonu, proje sonras\u0131 bak\u0131m ve destek konular\u0131nda dan\u0131\u015fmanl\u0131k deste\u011fi vermekte. Sonu\u00e7ta OpenText T\u00fcrkiye ekibinin bu kadar ilgili ve destek\u00e7i olmas\u0131 da \u00fcr\u00fcn\u00fc se\u00e7memizde \u00f6nemli bir rol oynad\u0131.\u201d”}]},{“component”:”hc_column”,”id”:”column_taIJc”,”column_width”:”col-md-6″,”animation”:””,”animation_time”:””,”timeline_animation”:””,”timeline_delay”:””,”timeline_order”:””,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”main_content”:[{“component”:”hc_text_block”,”id”:”yXvhZ”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”Rigosis\u2019in OpenText ile olan i\u015f birli\u011fi teknolojik \u00e7\u00f6z\u00fcmler sunman\u0131n yan\u0131nda operasyonel verimlilik, m\u00fc\u015fteri odakl\u0131l\u0131k ve h\u0131zl\u0131 \u00e7\u00f6z\u00fcm sa\u011flama noktas\u0131nda avantajlar sunuyor.\\nRigosis Genel M\u00fcd\u00fcr\u00fc Kubilay Konan, SMAX\u2019in esnek yap\u0131s\u0131 sayesinde, Borusan Holding gibi b\u00fcy\u00fck ve kompleks organizasyonlarda verimli ve beklentilere yan\u0131t olan \u00e7\u00f6z\u00fcmler\\nkonumland\u0131r\u0131labildiklerini vurgulad\u0131. “},{“component”:”hc_space”,”id”:”mmZ0A”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”xs”,”height”:””},{“component”:”hc_text_block”,”id”:”bDFm2″,”css_classes”:”boxed boxed-inverse “,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”<\/p>\n
Kurumsal dijitalle\u015fmenin rotas\u0131<\/strong><\/p>\n \\nRigosis Genel M\u00fcd\u00fcr\u00fc Kubilay Konan\u2019a g\u00f6re, OpenText SMAX gibi \u00e7\u00f6z\u00fcmler, kurumlar\u0131n dijitalle\u015fme yolculuklar\u0131nda otomasyon, veri analizi ve yapay zeka kullanarak daha verimli operasyonlar y\u00fcr\u00fctmelerini m\u00fcmk\u00fcn k\u0131l\u0131yor. 2025 y\u0131l\u0131 itibariyle, dijitalle\u015fmenin sadece IT \u00e7\u00f6z\u00fcmlerinde de\u011fil, t\u00fcm i\u015f kollar\u0131nda etkili \u015fekilde uygulanmas\u0131n\u0131 sa\u011flama hedefine dikkat \u00e7eken Kubilay Konan, \u015f\u00f6yle devam etti:\\n\\nOpenText SMAX gibi \u00e7\u00f6z\u00fcmler, kurumlar\u0131n dijitalle\u015fme yolculuklar\u0131nda otomasyon, veri analizi ve yapay zeka kullanarak daha verimli operasyonlar y\u00fcr\u00fctmelerine olanak tan\u0131maktad\u0131r. 2025 y\u0131l\u0131 itibariyle, dijitalle\u015fmenin sadece IT \u00e7\u00f6z\u00fcmlerinde de\u011fil, t\u00fcm i\u015f kollar\u0131nda etkili bir \u015fekilde uygulanmas\u0131n\u0131 sa\u011flamay\u0131 ama\u00e7l\u0131yoruz. Bu ba\u011flamda, teknolojiyi ve insan kayna\u011f\u0131n\u0131 en verimli \u015fekilde kullanarak, her boyuttan i\u015fletmenin dijitalle\u015fme s\u00fcre\u00e7lerine katk\u0131 sa\u011flamak \u00f6ncelikli hedefimizdir.\u201d”},{“component”:”hc_space”,”id”:”6sXOZ”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”xs”,”height”:””},{“component”:”hc_text_block”,”id”:”16oYh”,”css_classes”:”boxed boxed-inverse “,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”<\/p>\n Verimli ba\u011flar daha da geli\u015fecek<\/strong><\/p>\n \\nBorusan Holding IT Unit Manager \/ Solution Manager \u00d6zlem \u00d6zver, bu yat\u0131r\u0131m\u0131n \u00f6nemli faydalar\u0131 beraberinde getirdi\u011fine dikkat \u00e7ekti. Buna g\u00f6re, Borusan Grubu ve holding taleplerinin kolayca sistem \u00fczerinden takibi, denetim s\u00fcre\u00e7lerine uygun onay yap\u0131s\u0131n\u0131n kurulmas\u0131, tedarik\u00e7i SLA \u00f6l\u00e7\u00fcm\u00fc ile tedarik\u00e7i y\u00f6netimine katk\u0131 gibi faydalar \u00f6ne \u00e7\u0131kt\u0131. \u00d6zlem \u00d6zver\u2019e g\u00f6re, bir di\u011fer \u00f6nemli fayda da makine \u00f6grenmesi, yapay zeka gibi \u00f6zellikleri sayesinde bir\u00e7ok operasyonel s\u00fcrecin kolayca otomatize edilebilir hale gelmesi oldu. \u00d6zver, OpenText ba\u015fl\u0131\u011f\u0131nda Rigosis ile ili\u015fkilerin rotas\u0131na dair beklentilerini ise \u015f\u00f6yle anlatt\u0131:\\n\\n\u201c\u0130lk beklentimiz; otomasyon altyap\u0131s\u0131 sayesinde operat\u00f6rler \u00fczerindeki operasyonel s\u00fcre\u00e7lerin sistem \u00fczerinde y\u00f6netilmesi ve kullan\u0131c\u0131ya chatbot\u2019lar ile self-service hizmeti sunmak olabilir.\\””}]}]},{“component”:”hc_space”,”id”:”NMh7g”,”css_classes”:””,”custom_css_classes”:””,”custom_css_styles”:””,”size”:”xs”,”height”:””}]}],”section_settings”:””},”column_0qtYW”:{“id”:”column_0qtYW”,”main_content”:{“component”:”hc_text_block”,”id”:”16oYh”,”css_classes”:”boxed boxed-inverse “,”custom_css_classes”:””,”custom_css_styles”:””,”content”:”<\/p>\n Verimli ba\u011flar daha da geli\u015fecek<\/strong><\/p>\n \\nBorusan Holding IT Unit Manager \/ Solution Manager \u00d6zlem \u00d6zver, bu yat\u0131r\u0131m\u0131n \u00f6nemli faydalar\u0131 beraberinde getirdi\u011fine dikkat \u00e7ekti. 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